Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 8

My Ultra 4660x is now 2 OS versions behind

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Still on 9.2.0, and System Update says I'm on the latest version.  Both 9.3 and 9.4 states that the 4660x will get the update.  I have wasted hours trying to figure out why Apple TV just crashes and no Peacock TV shows up for selecting, including the factory reset pain of having to activate many of my subscriptions again.  I have discovered the reason that I'm not getting updates relates to my old OS.  It is only 2 years since I bought it at BB.  Please allow/send updates to my Ultra.

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Roku Employee
Roku Employee

Re: My Ultra 4660x is now 2 OS versions behind

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@FloridaGuy 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 8

Re: My Ultra 4660x is now 2 OS versions behind

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I meant to say that I'm not getting Apple TV or Peacock due to my old OS.

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Level 15

Re: My Ultra 4660x is now 2 OS versions behind

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The only thing I can think of is to try a factory refresh. Maybe there is something corrupted that is preventing it from updating. It should be at least to 9.3 by now.

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Level 8

Re: My Ultra 4660x is now 2 OS versions behind

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Factory refresh was done, but didn't fix.  I'm guessing the rollout of upgrades skipped me.  I don't know if rollout is done by zip code or model number or serial number, but I need Roku to fix this.  All three Roku players bought two years ago have the 9.2 OS and I can't get Peacock or Apple TV - or probably anything else that comes along as this makes my rokus obsolete.  How do I get technical assistance?

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Roku Employee
Roku Employee

Re: My Ultra 4660x is now 2 OS versions behind

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@FloridaGuy 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: My Ultra 4660x is now 2 OS versions behind

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Same issue. I’m stuck at version 9.1.0 build 4111-46 and cannot load Disney Plus. 

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Level 20

Re: My Ultra 4660x is now 2 OS versions behind

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@LegendsofKTR, do you have an Ultra 4660?

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Level 7

Re: My Ultra 4660x is now 2 OS versions behind

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Yes, I have the 4660x - Roku Ultra

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Level 20

Re: My Ultra 4660x is now 2 OS versions behind

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Send a private message to @RokuDanny-R (click on his name and look for the option to send a message).

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Roku Employee
Roku Employee

Re: My Ultra 4660x is now 2 OS versions behind

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@LegendsofKTR 

Thanks for the post.

I have received your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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