I use my roku 4k stick primarily with the Amazon prime app.
Now, my favorite feature on the Roku was that I could press '*' and switch closed captions on or off Moreover, the stick was reliable in that the "wind 5-seconds backwards" feature put the captions on.
since about a month, it seems to have lost both features. the former is gone, the latter seems to work with some apps but not others.
could someone please enlighten me what happened? or where to complain to? I wonder whether this was roku or amazon doing it.
Thanks for the suggestion here. Some channels do support our * menu settings (during playback) to control closed captions, while others have chosen to control these specifically within the channel itself. If you aren't seeing the * menu option available in a certain channel, please feel free to contact that channel provider directly to inquire further and share your feedback with them.