Roku Device Features, Settings & Updates

[davidmcarlson]

Is there any way to report missing Search results to Roku? For a current example, "Portrait of a Lady on Fire" is included with Hulu but that is not listed when you Search.

[RokuDanny-R · Accepted solution]

@davidmcarlson 

Thanks for the post.

Please be aware that Roku Search for titles is only available if the channel provider allows it to be. For more information on having that title show up on search for that channel, you will need to contact the channel provider for a request and suggestion.

You can contact Hulu here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

[verkuilb]

@RokuDanny-R While that response may work for that specific issue, the generic question asked by the OP remains--is there a way to report a "Search" error?

Here's a new example--When I search for "Clouds", the upcoming Disney+ movie, to see if the trailer might be available for viewing, the Search comes up with the correct movie summary and list of actors/director.  And there is one link listed.  But when you click that link, you discover that it is for some completely unrelated religious programming.  Clearly an error, should be able to be easily corrected--but how can it be reported to Roku to be addressed?

[RokuDanny-R]

@verkuilb 

Thanks for the inquiry.

I have passed along your concerns to the appropriate team.

Thanks,
Danny