I have not been able to mirror screen my iPhone XR to my roku premiere vía airplay. Every time I try to do so, it sends me to the “about airplay” section after almost 2 seconds of streaming. What should I do?
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what are you trying to Airplay? can you provide specific information about what you are trying to watch? -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -can you provide screenshots of the issue you are experiencing
With more information we will be able to investigate further.
we are trying to watch Disney+, ideally we would like to watch it directly from the roku. Since it’s already in Costa Rica but it isn’t appearing on the channel selection, so we tried to mirror it from the iPhone XR but it won’t let us and we can mirror other things like YouTube but haven’t been able able with Disney+. @RokuDanny-R thank you for your help.
I'm experiencing a similar problem with my Roku Premiere (3920X) Serial YH00E5909694, software 9.4 build 4200-91.
I see Roku Premiere as an Airplay option on my iPhone 6S. (I'm using it for music, not screen mirroring) When I select Roku as the Airplay destination, the song is shown on the Roku screen but I get no sound. After a few seconds, the Roku stops showing the song and it displays the Airplay setup screen. The Airplay on my iPhone switches off and the song pauses. After that, if I hit "play" on the phone, it plays through the phone speaker.