Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Rosemarie1
Level 7

Airplay not working on roku premiere

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I have not been able to mirror screen my iPhone XR to my roku premiere vía airplay. Every time I try to do so, it sends me to the “about airplay” section after almost 2 seconds of streaming. What should I do?

@RokuDanny-R could you help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not working on roku premiere

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Hi everyone,

Thanks for the posts.

Please be aware that Airplay will be supported on the following Roku devices on OS 9.4 as outlined in our Support page here

Roku TV 

 Axxxx, Cxxxx, CxxGB, 7xxxx 

 Roku Streambar

 9102x

 Roku Smart Soundbar 

 9101x, 9100x

 Roku Ultra

 4800x, 4670x, 4661x, 4662x, 4660x, 4640

 Roku Premiere

 4630x, 4620x, 3920

 Roku Streaming Stick®

 3811x, 3810x


If you do not see Airplay on the above devices, please be patient as we are working hard on releasing Airplay to the above mentioned devices and it may not be readily available.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not working on roku premiere

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@Rosemarie1 

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what are you trying to Airplay? can you provide specific information about what you are trying to watch?
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-can you provide screenshots of the issue you are experiencing

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rosemarie1
Level 7

Re: Airplay not working on roku premiere

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611BC1DF-5313-4C7E-8621-3261B4C0EA42.jpeg

The ID is TC2-R1013

we are trying to watch Disney+, ideally we would like to watch it directly from the roku. Since it’s already in Costa Rica but it isn’t appearing on the channel selection, so we tried to mirror it from the iPhone XR but it won’t let us and we can mirror other things like YouTube but haven’t been able able with Disney+. @RokuDanny-R thank you for your help.

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Pinto_39
Level 7

Re: Airplay not working on roku premiere

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Same with mw im from el salvador and i have a iPhone 11 Pro max and I dont see the Airplay Option 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not working on roku premiere

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@Pinto_39 

Thanks for the post.

Can you please provide the information that I have requested in my previous post as well?

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rupero
Level 7

Re: Airplay not working on roku premiere

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My Roku does not show up on devices when I’m trying to mirror 

Roku device model: Roku Premiere 3920x
-serial number YH00EU671688
-device ID: K4209E671688
-software OS/version: 9.4.0 build 4190-91

been trying to troubleshoot but ran out of ideas, everything seems up to date.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not working on roku premiere

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Hi everyone,

Thanks for the posts.

Please be aware that Airplay will be supported on the following Roku devices on OS 9.4 as outlined in our Support page here

Roku TV 

 Axxxx, Cxxxx, CxxGB, 7xxxx 

 Roku Streambar

 9102x

 Roku Smart Soundbar 

 9101x, 9100x

 Roku Ultra

 4800x, 4670x, 4661x, 4662x, 4660x, 4640

 Roku Premiere

 4630x, 4620x, 3920

 Roku Streaming Stick®

 3811x, 3810x


If you do not see Airplay on the above devices, please be patient as we are working hard on releasing Airplay to the above mentioned devices and it may not be readily available.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Najar33
Level 7

Re: Airplay not working on roku premiere

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Does the airplay not work on specific video platforms? I’m trying to stream an Nba game, but it won’t allow me to airplay onto the roku premiere. Any help?

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Rupero
Level 7

Re: Airplay not working on roku premiere

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This was zero help, if you would have bothered to read the messaged I listed my device and specs, don’t worry I returned the item anyway, just thought to drop by and leave this here. 

AmericanSunset
Level 7

Re: Airplay not working on roku premiere

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Danny,

I'm experiencing a similar problem with my Roku Premiere (3920X) Serial YH00E5909694, software 9.4 build 4200-91.

I see Roku Premiere as an Airplay option on my iPhone 6S.  (I'm using it for music, not screen mirroring)  When I select Roku as the Airplay destination, the song is shown on the Roku screen but I get no sound.  After a few seconds, the Roku stops showing the song and it displays the Airplay setup screen.  The Airplay on my iPhone switches off and the song pauses.  After that, if I hit "play" on the phone, it plays through the phone speaker.

 

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