Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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edmendiola
Level 7

Adding channels

Prime Video is not on the list of channels available to add. How do I add Prime Video to my Roku channel so I can watch Amazon Prime Video?

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renojim
Community Streaming Expert

Re: Adding channels

First, when you say "How do I add Prime Video to my Roku channel", do you have a Roku device or are you viewing "The Roku Channel" on a non-Roku device?  If so, you can't add anything to The Roku Channel; you need an actual device.

If you have a Roku device, are you in the U.S.?  If not, it may not be available via Roku in your area.  You should contact Amazon and ask them about it.

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makaiguy
Community Streaming Expert

Re: Adding channels

Also, What Roku model and model number do you have (Settings > System > About)?   Amazon did not code their Prime Video app to work on some older Roku models.

"Prime Video is available for Roku 2 (except for models 2720x and 27020EU), Roku 3 (except for model 4230x), Roku Express, Roku Express+, Roku Streaming Stick (except for models 3400x, 3500x and 3500EU), Roku Streaming Stick+, Roku Premiere, Roku Premiere+ and Roku Ultra as well as Roku TVs."

Source: https://www.rokuguide.com/channels/prime-video

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

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