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getChannelCred() is returning error=denied

Has anyone experienced this issue?  For some users, calling getChannelCred() returns an error "denied" and roku_pucid is invalid.  We, unfortunately, need the pucid in our app.  This does not happen to all accounts.  The only thing I noticed that was different with the sample account that gets the denied error was that the CC was expired.  I have changed the CC to a new valid card but I still get denied.
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