Roku Developer Program

[rremde]

I recently published an update to our channel, Free Movie Channel.  The updated channel published several weeks ago, but the updated app is not being pushed to Roku devices. Users that try to use the app receive a "channel unavailable" message.

I confirmed this is happening on my own Roku Ultra (4660X).

What could cause this issue? We've essentially lost 40% of our customers.

The only work around is to delete and re-install the channel.

https://channelstore.roku.com/details/7acc5ded5537a236ba6fecd2d6844c3e/free-movie-channel

[renojim]

Try opening a ticket at https://partnersuccess.roku.com/hc/en-us .  When users report something like this in the support forum they're told to uninstall and reinstall, but that's not really a solution since most owners don't even know about the forum.

It shouldn't matter, but what's the minimum OS version you set?  11.0 is in the middle of rolling out, so if you set that as the minimum version users that still have 10.5 won't be able to get the update, but they should keep the previous version of your channel.

[rremde]

I have opened a support ticket, but I'm already in day 4, with the 24-48 hour wait between questions and responses. Was hoping that it was something simple I could fix by pushing another update.