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Row8-Admin
Level 7
‎01-18-2022 12:23 PM

Unable to transact on our sideloaded app with ROKU software version 10.5.0 build 4208-46.

Ever since our roku developer devices were updated to software version 10.5.0 build 4208-46, we are unable to test roku pay on our sideload apps. We have to deploy our channel to be able to transact. It used to work fine. It helped us trouble shoot SVOD. The following is an image of what gets displayed on our screen as soon as we invoke ROKU pay.

Roku pay fail with sideload appThe error message says:

"Could not be process at this time due to an error"

"We were unable to complete your request (error code 006). Please try again"

"Continue"

 

Any suggestions on how to re enable roku pay on a sideloaded app?

Thank you

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2 REPLIES 2
Paulina_Support
Roku Employee
Roku Employee
‎01-25-2022 06:29 AM

Re: Unable to transact on our sideloaded app with ROKU software version 10.5.0 build 4208-46.

Hi @Row8-Admin,

I'm sorry to inform you that we're experiencing some technical issues. This problem was escalated over the weekend. Please bear with us while our engineers investigate and work on a fix as apparently, billing testing is down across the board, with multiple developers impacted. I'll let you know as soon as I have an update. 

 

 

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bgtime
Level 7
‎01-26-2022 09:38 AM

Re: Unable to transact on our sideloaded app with ROKU software version 10.5.0 build 4208-46.

We are experiencing the same problem. Any update on the progress of the support team?

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