Roku Developer Program

Join our online forum to talk to Roku developers and fellow channel creators. Ask questions, share tips with the community, and find helpful resources.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
remembergod
Visitor

The website experienced an unexpected problem

Today, I try to publish the updated package and got the following error:

https://owner.roku.com/Error?aspxerrorp ... lish/12210

What happened:
There was an unexpected error in the website.
How this will affect you:
The current page will not load.
What you can do about it:
Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team.

I can't publish the package any more.

Here is my package link:
https://owner.roku.com/Developer/Apps/Details/12210

Can Roku fix it? Thanks.
0 Kudos
4 REPLIES 4
RokuJoel
Binge Watcher

Re: The website experienced an unexpected problem

If this is still an issue Monday morning, let me know and we will look into it.

Joel
0 Kudos
remembergod
Visitor

Re: The website experienced an unexpected problem

I tried again this morning and can't publish the new package. The Publish button shows gray instead of green.
Thanks
0 Kudos
RokuJoel
Binge Watcher

Re: The website experienced an unexpected problem

pm me the name of your channel, current linking code (not vanity code) and your email address. It appears that the only ways around this glitch if a channel gets into this state at present is for one of us to fix it for you, or for you to delete and re-create your channel, which is probably not what you want to do.

- Joel
0 Kudos
Saikat34
Binge Watcher

Re: The website experienced an unexpected problem

i faced the same problem whenever i am trying to update with new package then this error message is showing

There was an error uploading your package. Please try again or contact developer support.

 

but on refreshing the page it came back to normal but package is not being updated even on clicking submit for publishing 

Please help me out i am in serious trouble

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.