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chetankj
Level 7

Paolo device Player Issue

Hi,

We have submitted our RSG app (FHD) for certification and its failing to play content on PAOLO Devices. After testing the app locally on Paolo 2500X device, we were able to reproduce the issue.

The error player throws is :
"Network error.  This could be caused by any of the following problems: (1) The server is down or unresponsive. (2) The server is unreachable. (3) There is a network setup issue on the client."

The device seems to have good internet connectivity.
Our app is FHD and uses a small screen video player on the home screen and when you click on it, it goes full screen. We noticed that if we try to manipulate video player dimensions the player fails to play any content. 

If I don't change any of the video node field's default value (height/Width) and let app play full screen, trick play enabled, UI enabled, It plays content fine but only some of the content. If we try to play multiple content, app fails to play and throws same error. Once we get the above error, We cant play any of the content and have to restart the app. Also if i try to replay one content multiple times, there is no issue and if i try different content one after another, player throws same error

We see this same issue for some of our others apps too on this device where app plays some pieces of content and it fails to play some of them and after it fails we have to restart the app.

Can any one help us resolve this issue?
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1 Reply
Elijah_Baley
Level 7

Re: Paolo device Player Issue

I "think" you want to ask this in the developer forum.
Two Roku Ultras, three Roku 3s and a Roku 1
"Part of the secret of success in life is to eat what you like and let the food fight it out inside." Mark Twain
Van Roy's Law: An unbreakable toy is useful for breaking other toys.
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