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uscreendev
Reel Rookie

How to refund a user?

Hello,

We need to refund a user that purchased a subscription in our Roku channel. We have been all over Roku site, even engaged Roku support and the only thing we got back was this article (below) which is very high-level and technical.

Support article

We need a step-by-step guide on how do we refund our users when we need to.

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