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Endless Live Stream

I'm trying to edit our app to create a local version that has no timeout pop up. The public version prompts the user every 2 hours to check if they're still watching. It would be nice to get rid of that so we can have it continuous stream running to see what our users are viewing at any given time. It'd be quite a pain to have to close that popup every 2 hours.

So, to the problem: any way I've tried to get rid of the popup box ends up with either the screen going black after 8 or so hours, or an error popup with the text "An unexpected problem (but not server timeout or HTTP error) has been detected."

Any ideas? I'm not the one that created the app nor am I particularly familiar with Roku SDK... So thanks in advance!
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