bosborne
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05-23-2015
09:38 AM
EMERGENCY: Revert to old version of app
We have an update that deployed that has a nasty bug in it and we need to revert it ASAP. Does anyone have a # for Roku or a way I can do this? It's one of our most popular channels and it makes streaming virtually impossible.
3 REPLIES 3
EnTerr
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05-23-2015
11:27 AM
Re: EMERGENCY: Revert to old version of app
If it's a private channel, just upload and publish the old version.
If it's a public one, methinks you are S.O.L. over the weekend*. Use one of the emails you were corresponding with during channel review.
(*) Apple does not provide weekend/holiday support either
If it's a public one, methinks you are S.O.L. over the weekend*. Use one of the emails you were corresponding with during channel review.
(*) Apple does not provide weekend/holiday support either
bosborne
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05-25-2015
03:35 PM
Re: EMERGENCY: Revert to old version of app
I had emailed developer@roku.com and get a response a 3-4 hours later and got the problem resolved. Thank you Roku for being available when needed.
EnTerr
Roku Guru
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05-25-2015
04:07 PM
Re: EMERGENCY: Revert to old version of app
Very nice of them indeed - kudos!