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bosborne
Level 7

EMERGENCY: Revert to old version of app

We have an update that deployed that has a nasty bug in it and we need to revert it ASAP. Does anyone have a # for Roku or a way I can do this? It's one of our most popular channels and it makes streaming virtually impossible.
0 Kudos
3 Replies
EnTerr
Level 8

Re: EMERGENCY: Revert to old version of app

If it's a private channel, just upload and publish the old version.
If it's a public one, methinks you are S.O.L. over the weekend*. Use one of the emails you were corresponding with during channel review.

(*) Apple does not provide weekend/holiday support either
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bosborne
Level 7

Re: EMERGENCY: Revert to old version of app

I had emailed developer@roku.com and get a response a 3-4 hours later and got the problem resolved. Thank you Roku for being available when needed.
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EnTerr
Level 8

Re: EMERGENCY: Revert to old version of app

Very nice of them indeed - kudos!
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