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flingsoft
Level 7

Delete or deactivate channel?

Looking for some assistance as to how to remove a channel from sale. We have a few subscription based channels we need to pull down and the Remove Channel function from the drop down is doing nothing. Thanks very much.
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5 Replies
EnTerr
Level 9

Re: Delete or deactivate channel?

Currently that's not a self-serve functionality.
A "man behind the curtain" has to do that for you.
Contact Roku rep, e.g. email developer @ roku.com
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flingsoft
Level 7

Re: Delete or deactivate channel?

Thank you, kind of odd they have an option for "Remove Channel" which returns success and yet does nothing...
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EnTerr
Level 9

Re: Delete or deactivate channel?

"flingsoft" wrote:
Thank you, kind of odd they have an option for "Remove Channel" which returns success and yet does nothing...

You have a point there, what's the use of such deletion - other than creating orphans?!

Btw please note even if you persuade Roku to remove public channel from the store (which is your right, to withdraw), that does not mean the channel will magically disappear from people's devices - just like this is not the case with iOS and Android apps. To "actively discontinue" a channel, you'll have to release an update, a new version that will show end-of-service banner instead of the old content. And since updates are automatic on Roku, it will quickly infect the players
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ioan
Level 8

Re: Delete or deactivate channel?

"EnTerr" wrote:
And since updates are automatic on Roku, it will quickly infect the players


Is this true for private channels too? If I update a private channel, does it propagate the new version to all the users?
https://github.com/e1ioan/
http://rokucam.com
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EnTerr
Level 9

Re: Delete or deactivate channel?

"ioan" wrote:
"EnTerr" wrote:
And since updates are automatic on Roku, it will quickly infect the players
Is this true for private channels too? If I update a private channel, does it propagate the new version to all the users?

Yes - as far as i know, the platform is consistent in this.
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