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Channel not on home screen

One of the users of our app has a problem where after reinstalling our channel it is not displaying on their home screen.

We have recently released a new version of the channel, not sure if this can have an effect.

Anyone have an idea of what could be happening here?
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Roku Guru

Re: Channel not on home screen

Most likely they just can't find it in the list of channels.
There are other possibilities too, like say player is out of disk space. Ask them to play close attention if when doing "System update" the player every time "feints" installing the channel (the message may show for part of a second)
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