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puke33
Level 7

Can not add the tester channel for Stream/RAF Tester Tool

Can not add the tester channel for Stream/RAF Tester Tool with the code ZJMQ6D5
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5 REPLIES 5\
RokuNB
Roku Employee
Roku Employee

Re: Can not add the tester channel for Stream/RAF Tester Tool

Works for me. Do you see a particular error msg, take a screenshot? Are you outside USA?
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davemcf
Level 7

Re: Can not add the tester channel for Stream/RAF Tester Tool

Same issue here, cannot add the tester channel. When trying to install the app we get "The channel code provided is associated with a channel not available in your region." We are in the UK. Is this tool only for the USA?

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titer
Level 7

Re: Can not add the tester channel for Stream/RAF Tester Tool

I am also unable to add the channel to my French account - no visible error is shown when I try, but from the browser console I see that the URL https://my.roku.com/account/api/v1/channels/accessCode/ZJMQ6D5 is returning a 404 code

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renojim
Community Streaming Expert

Re: Can not add the tester channel for Stream/RAF Tester Tool

It works for me, so it's probably because of your French account.  @RokuNB doens't seem to participate anymore (and isn't returning my messages), so maybe try https://partnersuccess.roku.com

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titer
Level 7

Re: Can not add the tester channel for Stream/RAF Tester Tool

Thanks! I reached out to Partner Success and it turned out to be a temporary technical problem. It was resolved and I am able to add the test channel now, so it is not in fact restricted to the US.

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