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Rashmikapil1
Level 8

Automatic Account Linking

storing into cloud is success but reading from cloud is wrong. what is stored previously in the device its showing same, not showing what stored by other device. In summary roku cloud is not working properly. Please let me know if any further information on this.

example:

Device 1

{

    change: <Component: roAssociativeArray>

    focusable: false

    focusedChild: <Component: roInvalid>

    id: ""

    channelID: "dev"

    errorCode: ""

    json: "{

    "channel_data" : “device 1",

    "error" : null,

    "roku_pucid" : "f3xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx67f",

    "token_type" : "urn:rokuSmiley Tongueucid:token_typeSmiley Tongueucid_token"

}

"

    publisherDeviceID: "13xxxxxx-xxxx-xxxx-xxxx-xxxxxxx5914f"

    status: 0

}

 

Device 2

{

    change: <Component: roAssociativeArray>

    focusable: false

    focusedChild: <Component: roInvalid>

    id: ""

    channelID: "dev"

    errorCode: ""

    json: "{

 

 

    "channel_data" : “device 2", 

    "error" : null,

    "roku_pucid" : "f3xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx67f",

    "token_type" : "urn:rokuSmiley Tongueucid:token_typeSmiley Tongueucid_token"

}

"

    publisherDeviceID: "0axxxxxx-xxxx-xxxx-xxxx-xxxxxxxx80c"

    status: 0

}

- channelID: dev

- status:  0

"roku_pucid"  is same in both the devices but still device2 is not reading what is stored by device1

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5 Replies
roAmanda
Roku Employee
Roku Employee

Re: Automatic Account Linking

Hello,

Thank you for reporting this issue. We are aware of this issue and are working on a solution that will allow a single, persistent data across devices in the near future. Please keep an eye out for this update.

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Rashmikapil1
Level 8

Re: Automatic Account Linking

Thanks for the reply. When can we expect the solution?

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roAmanda
Roku Employee
Roku Employee

Re: Automatic Account Linking

We do not currently have a date or timeline to share for a resolution, but it is on the way!

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sanity-check
Level 8

Re: Automatic Account Linking

Hi @roAmanda , perhaps this state of affairs could be shared more widely inside Roku - partners are being pushed quite hard to implement Account Linking and it currently seems impossible.

gomad
Level 10

Re: Automatic Account Linking

Hi @roAmanda , this has been mandated for certification and we had planned for dev also, but wasnt expecting this issue to happen, It would be nice to know the expected fix date as the certification deadline is already fixed.

regards,

GM

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