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cocotower
Level 10

3 days behind on financial records

Roku,

Can you please tell us why the sales activity records, payout records, etc. are 3 days behind?  The last reporting is from 10/24, and it's a few hours away from being 4 days behind.

Also, why does the database seem to hang sometimes while populating the page table?  There are times (maybe 2 or 3 times a month) when it hangs with a spinner for over a minute then gives up.  This wreaks of a faulty remote database, and it scares me.  If it has problems reading it probably has problems submitting records/sales to?

One thing that takes a quick eye to see but is scary as **bleep** is when you first click on a channel to show the sales for, it shows you the last 7 days, but it's briefly from the last time you populated the list, whether it's Roku doing it or the web browser, then a second later the updated records appear and you can see some of the records have been removed, re-ordered, or merged.  What is up with all of this?  I makes me very nervous.

I haven't had the energy to do it yet but I do have a spreadsheet template that I past my .cvs records into for computing various things I need to know, and I'm thinking about pasting each complete channel download into it's own sheet so I can see what changes you guys are making daily in greater detail.

Lastly, you guys have become notorious for ignoring my posts for a long time now, so I don't expect one now, but can you please not disregard my concerns or bug reports as just rants?  Thank you!

 

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2 REPLIES 2
Brain001
Level 7

Re: 3 days behind on financial records

Still no updated sales activity for me either.

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cocotower
Level 10

Re: 3 days behind on financial records

I posted a reply yesterday but I guess somebody deleted it.  So I'll do it again.

They replied to a ticket of mine saying there was a tech issue but no details.  On the 30th the reporting was back and showing backlog.

Unfortunately, my numbers/sales dropped significantly.

 

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