Forum Discussion

Jessica_xo's avatar
Jessica_xo
Newbie
6 years ago

the green light wot stop flashing

My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
remotes
leslieseaton's avatar
leslieseaton
Reel Rookie
6 years ago

I am having the same issue. Our remote just stopped working and won’t re pair. As soon as I place batteries back in the green light keeps flashing and it won’t connect. I have tried all troubleshooting on website. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

leslieseaton 

Thanks for the post.

If you are still unable to resolve the issue after checking out the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • Richardlmiller's avatar
    Richardlmiller
    Newbie
    6 years ago

    Same with my remote—continues to flash.  I was installing CBS app and Roku Ultra locked up and the problem started there. I tried rebooting Roku and took out and reinserted the batteries.  Six hours later, the batteries on the remote were dead and I replaced them only to try setup another 20 times with no avail. And the remote just keeps flashing.   
    Roku Ultra Model 4670x. Sn kw99a3241396

    Help!!   RLM

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Richardlmiller 

      Thanks for the post.

      I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny