Forum Discussion

Jessica_xo's avatar
Jessica_xo
Newbie
6 years ago

the green light wot stop flashing

My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
remotes
leslieseaton's avatar
leslieseaton
Reel Rookie
6 years ago

I am having the same issue. Our remote just stopped working and won’t re pair. As soon as I place batteries back in the green light keeps flashing and it won’t connect. I have tried all troubleshooting on website. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    leslieseaton 

    Thanks for the post.

    If you are still unable to resolve the issue after checking out the troubleshooting steps provided by our Support pages here:
    How do I set up my Roku® enhanced "point-anywhere" remote?
    How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

    Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Richardlmiller's avatar
      Richardlmiller
      Newbie
      6 years ago

      Same with my remote—continues to flash.  I was installing CBS app and Roku Ultra locked up and the problem started there. I tried rebooting Roku and took out and reinserted the batteries.  Six hours later, the batteries on the remote were dead and I replaced them only to try setup another 20 times with no avail. And the remote just keeps flashing.   
      Roku Ultra Model 4670x. Sn kw99a3241396

      Help!!   RLM

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        Richardlmiller 

        Thanks for the post.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny