Remotes

[mphelpsmd]

@RokuDanny-R

I have this exact problem. My Harmony universal remote works fine, but the Roku remote is constantly frustrated with the message, "Listen for your remote. Press any remote button to stop the sound." The reality is that any button pressed on the Roku remote stops the message for 1-2 seconds, then it returns, and not all button presses get acknowledged. The Harmony works fine.

I've replaced the batteries and restarted the Roku with no resolution.

The 5 button presses on home and then 5 button presses on left arrow didn't do anything for me.

Here are some of the details of my unit:

Model 4670X – Roku Ultra

Software Version 11.5.0 – build 4235-46

(I can also provide the serial # and device ID if there's a more secure way of doing this.)

Thanks in advance for any tips on how to fix this!

Mike

[RokuDanny-R]

@mphelpsmd

Thanks for the post.

Can you please provide your Roku device serial number and device ID? If you feel more comfortable, please feel free to send that information to me through PM.

Thanks,
Danny

[bsmith7974]

Was there an answer / fix for this?

[RokuDanny-R]

@bsmith7974

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Reemshak]

I am facing the same issue. The find remote dialogue box keeps coming back on the screen. Due to it, Roku starts on its own even when the tv if off. I have a Roku Ultra 4660X. Please tell me how i can get support?

[Drgfish]

So it turns out there is a button on top of your actual device that I had placed something placed on top of that cause this weird seemly random dialogue box to keep popping up.  So check to make sure you don’t have something pressing this button down on your actual device.  #Roku Ultra