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Floridavid1
Newbie
‎12-29-2022 08:18 AM

Roku4k+ Remote doesn't hear voice command but controls Vol/On off

I have owned a Roku 4K and I recently bought 3 more Roku 4K+ units. All 3 remotes turn on/off and volume. One remote does not "Hear" voice commands.  I bought all 3 directly from roku.com through email offers they sent me. Can I return the remote and get another? Thanks, David Moore

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1 REPLY 1
makaiguy
Community Streaming Expert
‎12-29-2022 08:33 AM

Re: Roku4k+ Remote doesn't hear voice command but controls Vol/On off

Roku warranty claim instructions: https://support.roku.com/article/208757058

Note that remotes do not have serial numbers.  When serial number is requested, Roku suggests you enter the serial number for the Roku unit you are using the remote with.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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