Forum Discussion

Ram1500's avatar
Ram1500
Channel Surfer
3 years ago

Roku ultra remote blinking green and battery icon popping up on tv every few seconds.

Roku ultra remote blinking green and battery icon popping up on tv every few seconds. Reset remote, restarted Roku ultra, hard/factory reset ultrA box, unplugged ultra box, unplugged tv, repaired rem...
remotes
Anonymous's avatar
Anonymous
3 years ago

Hi Ram1500

Welcome to the Roku Community!

If your Roku Ultra remote is blinking green and the battery icon is popping up on your TV every few seconds, it may be indicating a low battery level or a connectivity issue between the remote and your Roku Ultra device. Here are a few things you can try:

  • Replace the batteries in your remote with fresh ones. A blinking green light on the remote often indicates low battery power, and replacing the batteries can help fix the issue.
  • Check the connectivity between the remote and the Roku Ultra device. You can try moving closer to the device or resetting the connection by pressing the reset button on the back of the remote.
  • Try restarting your Roku Ultra device. Sometimes restarting the device can help reset any connectivity issues.
  • Reset your Roku Ultra remote. You can reset the remote by pressing and holding the pairing button on the back of the remote for at least 3 seconds. Then release the button and wait for the remote to restart.

We hope it helps!


Warm regards,
Lianna

PineappleBum's avatar
PineappleBum
Reel Rookie
3 years ago

I'm having an identical issue. It only started happening 2 or 3 weeks ago, and I've had my device for years. Did all the the resets, new batteries,and repairs etc but no fix. Exactly like the others, the controller popup appears on the screen, showing that it is connected and fully charged. The remote then works for a few seconds, then stops. Then the controller popup appears on screen again, showing it is connected and fully charged, works for a few seconds, then stops. This continues, until the batteries are finally drained. The fact that so many others are only recently having this problem makes me think there has been a software update maybe? How can I get this resolved please? No point paying for a device I can't control. Thanks

  • rdcrds4's avatar
    rdcrds4
    Channel Surfer
    3 years ago

    Like you i have the same problem but with the remote pro that has re chargeable batteries and i have done like you all the resets. I have a samsung smart tv and i really do not like using it. I agree this has to be something to do with them but i get the drill of reset reset factory reset and waste hours of time. I really wish they would at least check this once a day as you posted this 12 hours ago and yet no reply.

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello PineappleBum rdcrds4

      Thanks for posting in the Roku Community!

      If the issue persists from your device after attempting the suggestions above by @RokuLianna, we'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?

      Please keep us posted with the detail.


      Regards,
      Karla

      • Ram1500's avatar
        Ram1500
        Channel Surfer
        3 years ago

        SN: SODA22966TD5

        Model: 4802X

        rechargeable voice remote came with it