@Mayabm-
How do you know it's the TV and not the remote?
As far as I know most (maybe all?) Roku TVs come with infrared (IR) remotes (which have no voice control capabilities). You should be able to detect if the remote does actually emit IR by pointing it at a digital camera, perhaps one in a cell phone, and observing on the view screen when you press buttons on the remote,
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
