Welcome and thank you for posting here in the Roku Community, A1955Harley !
It is highly appreciated that you have brought this to our attention. We'd be more than happy to find you the best resolution possible.
Before we proceed, may we first know what is your current OS version? You can find it under Settings > System > About. Also, are there any external speakers (sound system) plugged into the same TV your Roku Express 4K+ is connected to? If so, kindly specify the model of it.
Furthermore, regarding your remote, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it and then re-pair it right after. Let us see if this will make any difference.
We'll be anticipating your response so we can provide you with an accurate resolution.
Best regards,
Carly
