Remotes

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Gigiheart
Newbie

Remote won’t pair light blinking but stuck on pair your remote screen

I am having the same problem, it’s stuck on Pair your remote screen. The remote model RC-GZ1 3226001305. The Roku Stick Model 3820X2 SN:SOJ732AU3J2N.  I just bought it and I have been trying to setup but it got stuck on the pair you remote

 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Remote won’t pair light blinking but stuck on pair your remote screen

@Gigiheart, the 3820 requires the cable with the "Long-range Wi-Fi receiver", so make sure you're using it.  It's possible that the cable is bad right out of the box (especially if someone swapped it out and returned the stick).  If you just bought it, you may want to just return it.

3820-cable.jpg

For help on pairing it, you can try:

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

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ericaherm
Newbie

Re: Remote won’t pair light blinking but stuck on pair your remote screen

I am having the same troubles. Roku is not connected to wifi yet and stuck on the pairing screen. 

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RokuCarly
Community Moderator
Community Moderator

Re: Remote won’t pair light blinking but stuck on pair your remote screen

Welcome, and thank you for posting here in the Roku Community, @ericaherm!

Thank you for letting us know about the pairing issues you're currently experiencing with your Roku streaming device. Please allow us to assist you in effectively pairing the remote to your device so you can get back to streaming.

Before proceeding, please let us know which specific Roku player you are trying to set up. Also, is this the remote that comes with it?

With more detailed information, we will be able to assist you further. We look forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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