My RC-MC1 remote is a rechargeable device. It works the system fine, but recently has started flashing its power level on the screen every 10 seconds or so. No idea why. It has no obvious damage. When I go to settings I don't have the option to "forget device".
Hi @jodola,
Thanks for keeping us updated!
Have you tried doing a system restart and pairing your Roku Voice Remote Pro again to see if the issue persists? If not, we highly recommend doing a system restart by navigating to Home and then going to Settings > System > System Restart. Once you've done this step, press and hold the pairing button at the back of your Roku remote for 30 seconds, then press again for 5 seconds when a green light starts blinking. Wait to see a prompt for the remote pairing.
Please let us know how it works.
All the best,
Kash
Hi @Lazerloss1,
Thanks for reaching out to the Roku Community.
Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below.
Put your streaming device in pairing mode:
Put your voice remote in pairing mode:
Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after.
Keep us posted.
Regards,
Nimfa
This didn't work. The remote is fully charged and the icon pops up every fifteen seconds! It's crazy annoying
Mine is brand new and does this. It's so frustrating and we are getting no help
Hi @Lazerloss1,
Thanks for your post.
We apologize to hear that you are also seeing this problem with your Roku device. We'd like to help you further. Can you please provide the serial number of your Roku device from Settings>System>About?
Once we have the information, I'll be able to assist you further from there.
Regards,
Nimfa
what does power level look like on screen
Hi everyone! @RUSSELL40 @Lazerloss1 @RokuNimfa-C @Anotherusergeez
I am facing the same issue with my Roku voice remote pro that came with the Roku ultra recently purchased directly from Roku.
I have attempted recharging and repairing but nothing works.
Have you received any feedback or resolution to your issue from Roku Support?
Thanks!
S
Hi! @Spicebery,
Thanks for reaching out to the Roku Community.
Have you tried re-pairing the remote and see if it helps? To do this, follow the steps below.
Put your streaming device in pairing mode:
Put your voice remote in pairing mode:
Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. And then observe if you still get the problem after.
Keep us posted.
Thanks,
Arjiemar
These steps do not work to fix the problem described.
The problem is the remote is repairing over and over. It DOES pair. It just drops and repairs over and over. This takes about a 5 or second loop. Remote works, then doesn't, then flashes a few times on the back, then the battery icon shows on the screen. Over and Over - in about a 5 second loop.
We've done these steps and other steps to reset the device several times. They do not work.
hello
same here. did restart, re-pair, switched remote from one roku hub to another and same thing; it's the remote for sure. Why can't roku provide a fix? 😑