Remotes

[Alhenryihpc]

I pinged my Roku remote because kid like to hide things, and now it will not stop playing the sound once a minute. How do I get it to stop for good?

[boogernose]

Press the OK button?

Try taking the batterys out for a minute.

Is the button on the Roku stuck down?

[Alhenryihpc]

Tried all of the above even restated the unit itself and it still pings every minute 

[boogernose]

When you say pinging your remote I'm assuming you mean the "Find remote" sounds.

Are you sure the button on the Roku isnt jammed down??? press it a few times.

Settings/remotes & devices/Remotes/remote>> play with these settings like change the sound a few times..

What happens when you take the batterys out ... you should need to re- PAIR.

[lappledes]

I tried to re-pair my remote in hopes of getting the remote finder signal to stop.  Nothing works.  After 60 seconds it begins the remote finder signal again.  I press any key, it stops.  Then 60 seconds later is starts again.  How to stop it?

[RokuDanny-R]

@lappledes

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Jeparu]

I am having the same problem. Roku 4k ultra setup. About a half hour into a show it pings like it's searching for the remote for about 1 ping per second for a minute or longer. It's not normal to need the remote in the middle in the show so I don't know why the Roku is prompting me to find it or hit a button to actually disrupt the show. I have two ultras bought at the same time, the other doesn't do this. Can you help me too?

Thanks, Jenny

[RokuDanny-R]

@Jeparu

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Xtremerayz]

I am having the same issue. The find remote feature won't stop. I have removed batteries and unplugged the device too. 

[BryWes03]

also having this issue