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Pin request in setup/site not allowing the pu

In the process of setting up one of our roku devices and encountered something new to me. 

Requesting a pin once set up appeared when trying to go from guest to member using my current and used account which never had a pin set up. 

  I went along with other instructions in order to attempt setting one up or resetting it. Once on the site it simply won't save the new pin once its typed into the box 


 Any ideas? This is becoming a hassle and headache 

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Community Streaming Expert

Re: Pin request in setup/site not allowing the pu

Are you doing this on a phone?  Can you try it on a computer or use the desktop page if you are?

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Retired Moderator

Re: Pin request in setup/site not allowing the pu

Hey @nkiefer732, we see that you're having issues with your PIN set up for your new Roku device. Have you tried the suggestion from @renojim?
If you'd like us to take a look at your account, you can send us a PM with the full name and email address associated with your Roku account. Or, if you prefer, we can PM you first; just let us know. Thanks!

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