Remotes

[RokuHaz-M]

Hi there! @admcghee 

Thanks for bringing this to us!

To help me look further into this, can you please tell me:

• The model number of the Roku remote.
• What steps have you taken to fix the issue? (For example, changing the batteries, restarting the system, updating software, etc.)
• When and where was this remote purchased? Did it come with the Roku device?

Looking forward to teaming up with you!

Cheers!

Roku Community Team

[DemonDiva]

Hello. I need to add my voice to everybody else in this chat (and others) trying to express the simple fact that buttons on your remote controls just stop working. Nothing to do with batteries, or pairing, or anything like that. They just die (far too rapidly) from normal usage. 

Back on 11 March, I sent an email (received a reference number in a return email) to let your Customer Support know that a voice remote I'd bought less than a year ago from Argos in the UK now has 'Right arrow' and 'OK' buttons that are impossible to press any more. This is a remote I bought to replace my original remote, which had the exact same issue. 

I suggested that Roku should send me a replacement. Or that they should at least let me know where in the UK I can now purchase yet another remote to use with my Roku stick, as Argos are no longer selling them. I sent a chaser email after a couple of weeks, but have had absolutely nothing in reply. How incredibly rude. 

I've tried using the phone remote app, but it makes my Samsung very hot and drains the battery too fast. And I should be able to have a remote control that just works, for at least longer than 11 months of normal use from one person. Please advise, or ask your Customer Support colleagues to actually respond to request #11401011. 

[Emerson42]

I have 2 model RC-GZ1 remotes with the same issue. The right button doesn't work, or only works intermittently. These are remotes I bought after the original remotes had the same issue. 

[admcghee]

Hello @RokuHaz-M 

Thanks for your offer to help.

- I assume the model is the SKU # on the box, which is RCA1RW.

- The right arrow button works only intermittently after several hard pushes, all other buttons work fine.

-My Roku Voice Remote (with TV controls) was purchased from Walmart Sep 2023, for use with my Roku Express since its remote does not have the voice or volume buttons. 

-I have tried shutting the system down, restarting and reconnecting, and also putting in new batteries, but that has not helped.   Any help you can provide the fix the problem is greatly appreciated.

Thanks, Annette

[RokuHaz-M]

Hi again! @admcghee

Thanks for your update!

I sent you a private message, please check your inbox. 

Thanks,

Roku Community Team

[Brucey]

Can you send me a PM also? as you can see I've reported the same issue and haven't been offered any useful help

[RokuHaz-M]

Hi there! @DemonDiva 

Glad you brought this to us!

I'd love to help you with your remote since the right arrow and OK buttons have stopped working. If you could share a few details, that would really help me figure out our next steps.

• The model number of the Roku Remote.
• When and where did you purchase the remote? Did it come with the Roku device or Roku TV?
• What steps have you taken to troubleshoot and resolve the issue?

Looking forward to your response.

Thanks!

Roku Community Team

[RokuHaz-M]

Hi @Brucey 

I'm here to help!

Could you please answer the same question I asked in the post above? This will help us determine the next steps for the issue you are experiencing.

Looking forward to teaming up with you!

Roku Community Team

[RokuHaz-M]

Hi there! @Emerson42 

Thanks for keeping us posted!

Could you please tell me where and when you purchased this remote? Is this the remote that came with the Roku box?

Roku Community Team

[Emerson42]

I purchased them to replace the originals in late 2023 from target. Apparently your remotes only work for about a year and a half.