Okay button on remote not working, even after factory reset

My remote was stuck on the page “unable to connect” and the options were “network settings, restart and factory restart”. I was able to move up and down and that was all. The “ok” button wasn’t letting me choose any of the options. Someone posted on here and the replied solution was to take a pin and stick it in the hole of the back of my Roku device, to factory restart it. 
I did that and am now on the set up screen to choose my language. Again I could only move up and down and it’s not letting me press on any language option. I was able to press the home button to turn on screen reading but once I was there, I couldn’t get out of it, because I couldn’t press either option to turn it off or on. 
After this, I looked up what to do and it says to hold down the home and back button simultaneously for 20-30 seconds. I tried that multiple times, but it didn’t nothing. 
I did try changing the batteries and that did nothing either. 
I also unplugged everything and plugged everything back in and that didn’t do anything. 
Please help!