Remotes

[JBR2]

The remote for my Streaming Stick 4K won't fast-forward.  Rarely it will work if I press it hard enough to make my hand hurt.  It's still under warranty so I would like a replacement remote.  I've tried to follow the steps to request a RMA, but the "Chat with us" button does nothing for me in Chrome (PC and Android) or in Edge

I've searched and can't find any other way to request a replacement. Any suggestions?

[RokuEuniceL]

Hi @JBR2,

Greetings from the Roku Community!

We regret to hear about this. We'll be glad to assist you with your replacement. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro). To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We look forward to you reaching out to us privately.
We'll be waiting for your message.
Kind regards,
Eunice

[JBR2]

@RokuEuniceL , I sent the requested information to you in a private message a week ago and have not heard anything back yet. Is there something else I should do?

Thanks,

Jim

[RokuEuniceL]

Hi @JBR2,

We apologize for the delayed response.

Please be advised that we have already requested a Roku voice remote replacement from the Roku Support team. Please check your inbox for more details.

If you need anything else, please let us know.

Kind regards,

Eunice