My remote won’t pair for Roku Express 4K+
I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2...
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I’m having the same issue, I have tried every forum every suggestion and still won’t pair. Very frustrating. What do I do now? Threw the box away as soon as I opened it because I ordered 2 and the first one I hooked up had no issues.
Hi Chrissy4
Thanks for the post.
Reply here with the information I asked for in my post above so we can assist you further.
All the best,
KarizaS07P216D096U
Thanks for the follow up.
I have passed along your information to our Support team. They will follow up and assist you further.
Thanks,
Danny
I am having the exact same problem as Nicola0725 and Chrissy4. A brand new Roku Express 4K+ and it’s not pairing. I’ve watched multiple videos on YouTube about troubleshooting and read several articles. Even though they all basically say the same thing, nothing works. It doesn’t matter how many times I try or how many variations I try. Supposedly there is a helpful article at https://support.roku.com/en-us/article/208755708 but when I go there it says, “article not found”. The sn number is S07P5158DS87 and I’m trying to hook it up to a Samsung smart tv (which was previously hooked up to an older Roku without any issues). Please help!
Thanks for the post.
We're not able to replicate the issue you are experiencing with that Support link. Have you tried accessing that page through another web browser?
Please keep us posted what you find out.
Thanks,
Danny
