Remotes

[Nicola0725]

I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2 other Roku’s. I guess I have to return it. There is no support phone number to call someone. 

[RokuKariza-D]

Hey @Nicola0725

We're sorry to hear about the experience – this is not what we aim for.

Please reply here with the serial number of your Roku Express 4K+. It can be found at the back or underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Chrissy4]

I’m having the same issue, I have tried every forum every suggestion and still won’t pair. Very frustrating. What do I do now? Threw the box away as soon as I opened it because I ordered 2 and the first one I hooked up had no issues.

[RokuKariza-D]

Hi @Chrissy4

Thanks for the post.

Reply here with the information I asked for in my post above so we can assist you further.

All the best,
Kariza

[Chrissy4]

S07P216D096U

[RokuDanny-R]

@Chrissy4

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[JessM08]

My remote won't pair either.. it keeps blinking even after pushing the button for 20 seconds to "reset" the it. It just keeps blinking.. I tried calling but can't wait on hold for 26 minutes.

[helpneeded]

@RokuDanny-R@RokuKariza-D I'm having the same issue with a new Roku Express 4K+ I just got in the mail today (SN: S07P2166KADX). I have already tried unplugging the Roku device, removing the batteries, and pressing down the reset button on the remote for 30+ seconds. The Roku device is blinking blue, and the remote is blinking green, but the TV is stuck on the "Pair your remote" page.

[helpneeded]

@RokuDanny-R @RokuKariza-D  I wanted to add, I did try downloading the mobile app, but am unable to find my Roku IP address. I suspect it's because I haven't set up the Roku yet so it's not connected to my WiFi.

[RokuDanny-R]

@JessM08 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny