The model # is 2400X
OK, the 2400 was released in Nov 2011. It's name is the Roku LT, and the highest resolution it supports is 720p. Its remote is IR only, so there's nothing to pair. Unless you bought a remote for a Roku Stick, it should support IR, so make sure there's nothing blocking the view between the Roku and the remote.
If you can't get the remote to work, test the remote by looking at the end through a smart phone camera. If you see a blinking light when you press a remote button, it's working fine. If it won't control the Roku, more than likely your Roku has failed in some way. Honestly, it's time to replace that old thing. It can't even run the majority of the latest channels available, such as Disney Plus.
Thanks. I didn't realize it was that old, but we would like to get it to work vs. buy a new one. We will keep trying to get it to function.
If the new remote has a pairing key in the battery compartment it will never work on your 2400 roku. But a cheap universal remote from target or dollar store that lists roku will work, since they are IR and that's only type of remote your roku accepts
Thanks for the information.
Please be aware that the Roku LT 2400 is a much older device. However, we would be happy to see what we can do to help get you back up and running.
Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.
Thanks,
Danny
Thanks Danny. I emailed you the serial number.
pwj
