Express 4K remote stopped working
My remote suddenly stopped working when I try to turn the Roku on. I have checked the batteries and restarted the Roku by unplugging and replugging back in. Once the Roku is started in this way, the ...
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Roku devices don't turn off, but they may go into power saving mode. If you have a power button on your remote it's solely for the TV. Try pressing Home on your remote to wake your Roku device.
What I meant was that the remote will not “wake up” the roku when I press the Home key. But if I unplug and plug it back in, it will restart and go to the Home Screen. Once that happens, my remote works fine to do anything I try. It just won’t wake up the Roku. I’ve tried every thing I’ve found on the internet and nothing works. I even had a remote from an old 2k Roku and tried it and had the exact same problem.
Thanks for the post.
We would be more than happy to look further into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Thanks,
Danny
