Remotes

[Ginger0318]

Model: 3921RW - Roku Premiere+

Serial number: Yh007S138276 (JG2888138276)

Software Versiib: 10.0.0 build 4195-91

Timestamp: 2021-05-13T13:40:56Z

[Geminisdc]

So it has been two weeks since this was reported and still no solution???? The steps to set up the the remote again do not work. How can the community fix this issue when the problem came from the software update.  This has got to be the worst support i have seen. I have no problem switching all the Roku equipment to amazon if necessary. Fix the dam problem! 

[Rferguson7498]

Serial number: YJ001A636503 (CS3951636503) 

Software version: 10.0.0 - build: 4195-46

Timestamp: 2021-05-13T14:20:43Z

Issue ID 03-190-940

TV type: Polaroid 

System says it was updated last night right before 8pm EST and I noticed the problem last night after that.

[SillyGrrl1974]

I’ve done the reset to the device and the volume still is not working:

model 4670x Roku ultra

Sony Bravia KDL-40w4100

Issue ID 00-190-966

[Geminisdc]

model: 3920X Roku Premier

Serial number YH00E8146873

ID K4299E146873 

Software version 10.0.0.build 4195-91

Sharp TV

[pauldschulz]

Model: 4660X - Roku Ultra

TV: Samsung LA40R71BA

Issue ID: 37-190-997

[mbg530]

Roku Ultra with Roku Voice Remote with TV controls using ARC to A/V receiver: until a day or two ago when using the Roku Voice Remote to control TV volume (LG OLED Model # 65B7P) , we would see the volume indicator on the TV screen show that we were adjusting the volume. Suddenly the indicator no longer shows when adjusting the volume with the Roku remote but if I use the TV's remote control the indicator shows just as it always has. I've tried restarting Roku Ultra, repairing the remote to the TV, unplugging and replugging in TV, changing batteries on Roku remote but without success. It's worked correctly for years but suddenly does not. We find it's helpful to see indicator on TV and can't seem to get that capability back. Suggestions would be appreciated.

[1171]

After the ver 10 update, the on/off and volume buttons quit working. I followed your suggestions and repared the device to the TV. No luck. 

My remote Md-3810x, ser. no. YH00GN155072 (2139AG155072)

Use ID 72-190-978

TV - LG 85 inch.

[1171]

After the ver 10 update, the on/off and volume buttons quit working. I followed your suggestions and repared the device to the TV. No luck. 

My remote Md-3810x, ser. no. YH00GN155072 (2139AG155072)

Use ID 72-190-978

TV - LG 85 inch.

[Boardmanbear]

I have a Roku Ultra and only the Volume Control on the Remote doesn't control the volume function on my LG UHD 55 INCH 4K TV. The Roku Remote does control the tv power and volume with the ear buds plugged into the remote. Please update the player firmware to remove this bug.