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daco2000
Channel Surfer

Annoying rechargeable remote alert

I recently purchased the Roku Ultra 4K HDR with the rechargeable remote, but once the battery got down to around 95% the VERY annoying remote battery alert keeps showing up on the screen. I see this has been a problem with the battery remotes for at least 2 years, and the problem has STILL not been resolved! PLEASE PROVIDE A FIX!!

8 REPLIES 8
Emissary35
Roku Guru

Re: Annoying rechargeable remote alert

The battery level indicator is a major annoyance and design flaw in the Roku firmware for two reasons.

1) It malfunctions constantly and pops up before your batteries are even close to being dead.

2) There is NO option in the settings to allow us to disable the battery popup notification.

As you said, there are topics on here complaining about this for several years, I actually started one of them back in July of 2020 because this annoyance had frustrated me so completely back then. This issue has still not been solved after all of this time and it definitely seems to be a non priority for Roku to address.

It's obvious that Roku is completely aware of this issue but they don't seem to care about addressing it with any solutions. I have suggested multiple times that the programming engineers simply create a software update that gives us the ability in the remote settings to turn off this pop up alert, but nothing ever comes of if.

More people need to complain about this issue. Roku created this pop up, they inserted it into the firmware and they most certainly need to be held responsible for the annoyance it's created. Giving us the option to disable this notification should be a top priority for Roku. I don't know why they won't address this but it's beyond infuriating at this point having had to live with this for so many years.

Even if the low battery notification pop up actually functioned properly it still doesn't mean that everyone wants their screen spammed with this low battery warning every time they press a button. Especially when the remote is still working just fine for several weeks after the popup starts!

Roku, FIX THIS! You've had enough time!

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daco2000
Channel Surfer

Re: Annoying rechargeable remote alert

Exactly. I ended up shelving the new Roku Ultra and went back to old one. I tried unparing the new rechargeable remote and reparing the old battery remote. There's no way to disable the new remote so the message kept coming up. I never have the issue with the battery remote. I plan to call them this morning for a refund.

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RokuDanny-R
Retired Moderator

Re: Annoying rechargeable remote alert

@daco2000

Thanks for the post.

We would be more than happy to look further into this issue for you, but will need more details. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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daco2000
Channel Surfer

Re: Annoying rechargeable remote alert

I returned it today and went back to my last Roku with the battery remote.

JpBell
Reel Rookie

Re: Annoying rechargeable remote alert

I did not originally post, but have same issue with just one of my 2 new Ultras with USB rechargeable remote. Happens every 30 seconds regardless of battery level, even if just fully charged.  Didn’t see this until my rechargeable remote was 2 bars, about a month after bought it, but now won't go away after fully charging remote. 

Model 4802X-Roku Ultra 

Serial number X010006XHMFA

Software version 11.5.0 build 4312-c2

Device ID S0DA229XHMFA

Pressing back button 5x on home screen when notic pops up doesn't give me anything. 

I have 5 Rokus plus TCL with Roku. This only Roku with issue. Note this unit also reboots often on own at start and some menus lock up. 

I was a Roku evangelist until now, but if can't do better with this 2+ year issue, I will reconsider my loyalty to Roku. This is %@$×=! annoying! 

daco2000
Channel Surfer

Re: Annoying rechargeable remote alert

I feel the same way. So far my OLD Roku with battery remote still works, so I sent the new one back for a refund. When the time comes, if things haven't improved, I will definitely find an alternative to Roku.

JpBell
Reel Rookie

Re: Annoying rechargeable remote alert

One other symptom, the remote is flashing green light 3 times on back. Supposedly an indication not paired properly. All remote functions work okay accept the find remote function. When I try to search for remote feature (which is in hand, not lost) there is no sound on remote until I push okay button, then beeps once. Remote find feature is set to default settings. 

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RokuDanny-R
Retired Moderator

Re: Annoying rechargeable remote alert

@JpBell 

Thanks for the post and providing us with your information.

I have passed along your concerns to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator