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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wlongo
Level 7
‎06-04-2020 10:26 AM

fast forward and play/pause make streaming stop

When I hit either fast forward of play/pause, the streaming stops. The back button doesn't work at all. I already reset several times. 

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RokuDanny-R
Roku Employee
Roku Employee
‎06-04-2020 12:26 PM

Re: fast forward and play/pause make streaming stop

@wlongo 

Thanks for the post.

Are you experiencing this is on a specific channel, or does this happen on all channels?

If you are unable to resolve the issue, 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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