I lost my remote for my Roku Premiere+ and got sent a new one and couldn’t get it to connect, come to realize it is the wrong generation remote. How do I contact somebody to get the correct one now that phones are down?
Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.
Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.