Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Meredith1997
Level 7

Wrong Remote!

I lost my remote for my Roku Premiere+ and got sent a new one and couldn’t get it to connect, come to realize it is the wrong generation remote. How do I contact somebody to get the correct one now that phones are down? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong Remote!

@Meredith1997 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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