Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

THIS IS WEIRD - VERIZON FIOS and ROKU REMOTE BATTLE :)

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Hi all, this is weird, so I appreciate your help.  Here is what happens watching on our Samsung SmartTV.

1.  Turn Roku on, Roku remote works fine, kids watching shows etc. - all good.  

2.  Kids go to bed, want to go back to our Verizon Fios cable box.  Flip Samsung TV back to Verizon.  Grab the Verizon remote and ANY button you press on the Verizon remote switches the HDMI source on the TV back to Roku.  

3.  It happens 100% of the time.  Only way to address the situation is unplug the Roku every night.  

4.  Have looked at settings/remote and cannot find anything that would cause this.

Thanks for your help!

Wyley

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Level 19

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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On the roku go into settings> system> control other devices> unclick 1-touch.

 

When the 1-Touch is enacted:

"Tell your TV to automatically switch its active source/input to your Roku Player on any remote key press"

Edmund

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Level 7

Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku on

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I set up roku express. Works great. But now my regular fios tv remote no longer works for changing the (cable tv) channels . Even if I switch to the correct hdmi when any button is pushed it switches back to the hdmi that roku is on and starts my roku device: only way to watch regular tv now is to unplug my roku device from the power source. Annoying
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Level 19

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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On the roku go into settings> system> control other devices> unclick 1-touch.

 

When the 1-Touch is enacted:

"Tell your TV to automatically switch its active source/input to your Roku Player on any remote key press"

Edmund

View solution in original post

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Level 7

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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Thank you so much for the solution of going into settings-system and turning off the one touch check mark.

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Level 7

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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I had the same issue, and I did the switch off as per your suggestion, but it is still not working.  Any other tips?

 

Thanks

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Level 7

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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HI there - no!  Sadly, I still have not found a fix as well.

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Level 19

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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If its not hdmi-cec at work, then its IR conflict. Did you try switching the hdmi inputs between the fios and roku?

Edmund
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Level 7

Re: Roku express set-up issue-regular tv remote (fios) no longer works for television—switches roku

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No I didn't....

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