Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wpc3aw
Level 7

Roku remote needs constant reboot

My newest Roku remote stops working for roku control as well as the control of my television.  Removing the batteries for a moment will make the remote function again.  This has happened multiple times. It is the model  RC461 which is only a few weeks old. I have 2 other Roku's which have not had any problems. Is there a warranty replacement available ?  Bob S.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote needs constant reboot

@wpc3aw 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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LarryJS
Level 7

Re: Roku remote needs constant reboot

I have the same issue with my three year-old remote.  Need an RC461 replacement.  Where to find?

 

Larry

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote needs constant reboot

@LarryJS 

Thanks for the inquiry.

If you are looking for a replacement remote, you can order a Voice Remote from our Products page here: Player Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator
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