Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Laceyfye
Level 7

Roku remote app problems

My original remote to my roku is not working. I tried pairing it again and again even with the wifi off. I did the step by steps and it still wont work. I have the remote app now and it wont connect bc I just got new wifi and I haven't paired my roku with my wifi. The app keeps telling me to make sure the roku is connected to the internet and I cant connect the roku without the remote. Help
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atc98092
Community Streaming Expert

Re: Roku remote app problems


@Laceyfye wrote:
My original remote to my roku is not working. I tried pairing it again and again even with the wifi off. I did the step by steps and it still wont work. I have the remote app now and it wont connect bc I just got new wifi and I haven't paired my roku with my wifi. The app keeps telling me to make sure the roku is connected to the internet and I cant connect the roku without the remote. Help

Need more information. What model Roku do you have? Specific model number if you can get it, not just the name. Roku has a bad habit of reusing names with different player hardware. 

Dan

Roku Community Streaming Expert

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