Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Hlyswlt
Level 7

Re: Roku Ultra Voice Remote "Doesn't Understand" Anything I Say

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We just bought the Roku Express+ today and when trying to change the volume it states it's unable to do so. Why won't it work?

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Tivoburkee
Community Streaming Expert

Re: Roku Ultra Voice Remote "Doesn't Understand" Anything I Say

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Did you program your tv brand in? 

settings> remote & devices> remote in use> program tv> follow prompts

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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CMH
Level 7

Re: Roku Ultra Voice Remote "Doesn't Understand" Anything I Say

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Why is the consumer expected to replace the defective remote?

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Texas48
Level 7

Re: Voice search not working

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My remote pro microphone does not work  Rebooted my network and turned TCL 65 in tv off , repaired the remote and tells me Unable to hear you” . The app on my iPhone does work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Voice search not working

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@Texas48

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by our Support page here: How to resolve issues with your Roku® simple remote or Roku voice remote

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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