I am having a strange issue with my roku ultra remote. I've had the device for about a month now, prior to this I had the roku 3 which never had this issue. Basically overnight the remote some how unpairs. The only way to pair the remote again is to do a full device restart then hold down the pairing button on the remote. Using the phone app does work however. I've tried changing the batteries but that didnt help. I'm using a wired connection so I'm too sure if this could be wifi interfering. Has anyone seen this before?
I can't offer any particular solution.
Thanks for the info. I plugged in my older roku in the same location and that one doesn't seem to have the issue. I'm all out of options here..
I just purchased an Ultra 4K yesterday, and installed it today. I’m having the same remote issue. While watching a movie, the remote becomes unresponsive. I have to remove the batteries and reinstall them. It will work for a minute or so, and then become unresponsive again. I’ve tried new batteries, in case there was an issue with the ones that came with the unit, and have the same issue. Apparently there is no fix for this, yet?