I hate that I know this but they are going to make you instant message them the model and serial number and all that which can be found inside the remote and on your home screen. Then you will wait a month or two and you will be where the rest of us are. Good luck!
My Roku remote stopped functioning then all of a sudden a high pitch noise came from the remote. Took out the batteries it stoped for like 10 seconds then continued again even after battery replacement
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Roku remotes suck. Ive had roku devices pretty much since they came out but this new generation of remotes are horrible. Right now I have two device and two remotes. Both eat batteries like they are a child's light up toy, both will go somewhere I didnt click (i.e. try to fast ward and it goes to sling), the buttons are excessively touchy so if you are moving it and barely brush against a button you are no longer watching whatever you had it one, one has always had something that rattles inside it like something has broke off when you move it, the other one has started this fun new activity where it will emit a high pitch screech when it wants you to replace the batteries. A new remote is half, if not more, than the low priced roku, combine that with constantly replacing batteries I will just onvest in one of the other similar items by other brands and see how that goes.
As I've stated in my previous replies, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.