@Nye wrote:
I need my IP address but my remote is loss my serial number is s008207xw80w
A Roku unit has no innate IP number. The IP is assigned to the Roku by your router each time a net connection is established, so until the Roku is set up and connected to the net, it has no IP number.
The Roku app on a mobile device can only connect to a Roku that is already set up on the same local network as the mobile device is using. This means the Roku app cannot be used to set up a new net connection for the Roku device.
If your Roku was previously set up on a prior network, and if the Roku has not had its net connection reset nor undergone a factory reset, it is still trying to connect to its former net. If you can set your Roku to the same net name (SSID) and password as your previous setup, your Roku should connect to it. If you then connect your phone to that net you should again be able to control your Roku via the Roku app.
Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.
What Roku do you have?
Roku Community Streaming Expert
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