Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TomB0
Level 7

Reset streaming stick with no remote

I have a reset streaming stick, no remote cos it died a while back. I can't find any solution anywhere to set the thing up again without the remote. Any ideas? I'm assuming a replacement remote will be the only option here, I'd just rather try anything else 1st!
8 REPLIES 8\
Tivoburkee
Community Streaming Expert

Re: Reset streaming stick with no remote

Your only option is a new remote, but if its 3500 model stick, there is no replacement available, and NEVER will be, so if its 3500 toss it. Sorry.

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset streaming stick with no remote

@TomB0 

Thanks for the inquiry.

What is the model of the Roku Streaming Stick that you are looking to replace the remote for?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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TomB0
Level 7

Re: Reset streaming stick with no remote

Looks like it's a 3500. Thanks for your help, the wife has gone & bought a Fire stick *shudder* to replace.
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revelese_91
Level 7

Re: Reset streaming stick with no remote

Hi @RokuDanny-R 

I have the similar problem my roku reset but i have no remote. My roku stick is model 3500. What can i do ??

 

Than You!!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset streaming stick with no remote

@TomB0 @revelese_91 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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FrankWeb55
Level 7

Re: Reset streaming stick with no remote

What about a 3920x

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Tivoburkee
Community Streaming Expert

Re: Reset streaming stick with no remote

A roku that's been reset has to have a remote, the 3920 takes IR remotes so a cheap universal would do, like one from the dollar store or target. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset streaming stick with no remote

@FrankWeb55 

Thanks for the inquiry.

You will need a remote to reconnect your Roku device to a wireless network.

You can purchase a replacement Simple remote on our Products page here: Player Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator
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