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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Ccathyf
Level 7
‎09-23-2020 05:29 PM

Remote works TV but won’t turn off Roku device

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My remote works the TV great. I can access everything on the Roku. Only problem is that when I turn off the TV the Roku stays on. It is eating my data allowance!  How do I reset so that remote works both?

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makaiguy
Community Streaming Expert
‎09-23-2020 06:06 PM

Re: Remote works TV but won’t turn off Roku device

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The Roku does not turn off; it's active whenever it's powered up.  Get in the habit of returning the Roku to the Roku home page when not actively watching something on the Roku. 

Roku also has a "Bandwidth saver" option that returns you to the home page if no user input has been received in four hours to limit unwatched streaming.  Settings > Network >  Bandwidth saver

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert
‎09-23-2020 06:06 PM

Re: Remote works TV but won’t turn off Roku device

Jump to solution

The Roku does not turn off; it's active whenever it's powered up.  Get in the habit of returning the Roku to the Roku home page when not actively watching something on the Roku. 

Roku also has a "Bandwidth saver" option that returns you to the home page if no user input has been received in four hours to limit unwatched streaming.  Settings > Network >  Bandwidth saver

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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