Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote won’t change channels with up and down arrows

We were having trouble with our existing remote changing channels. We purchased a new one and still can’t arrow up and down
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6 Replies
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Level 19

Re: Remote won’t change channels with up and down arrows

How about if you're on the roku home screen can you go up and down, left and right there? Or in the menu or settings? Have you tried unplugging the roku for few seconds then plugging it back in?

Edmund
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Level 7

Re: Remote won’t change channels with up and down arrows

Several times
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Level 19

Re: Remote won’t change channels with up and down arrows

Answer the questions.

Edmund
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Level 7

Re: Remote won’t change channels with up and down arrows

We just had the same problem until we realized we need to use the cable box remote to change the channels when watching cable channels

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Level 7

Re: Remote won’t change channels with up and down arrows

This isn't really a fix, but i had the same problem even after changing the batteries in the remote (worked for a short while). On a whim i reloaded the Roku app on my tablet and it works like a charge. At least for now....

My remote and stick are 3-4 YO. Do remotes just wear out?

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Level 19

Re: Remote won’t change channels with up and down arrows

Yes they wear out, even $400 universal remotes do, I had a remote that the insides turned to dust. 

Edmund
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