Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tg4213
Level 7

Remote won’t change channels with up and down arrows

We were having trouble with our existing remote changing channels. We purchased a new one and still can’t arrow up and down
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4 Replies
Tivoburkee
Level 16

Re: Remote won’t change channels with up and down arrows

How about if you're on the roku home screen can you go up and down, left and right there? Or in the menu or settings? Have you tried unplugging the roku for few seconds then plugging it back in?

Tg4213
Level 7

Re: Remote won’t change channels with up and down arrows

Several times
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Tivoburkee
Level 16

Re: Remote won’t change channels with up and down arrows

Answer the questions.

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janetmul
Level 7

Re: Remote won’t change channels with up and down arrows

We just had the same problem until we realized we need to use the cable box remote to change the channels when watching cable channels

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