Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote stopped work, need help!

My remote decided to stop working. We have switched the batteries and pushed the reset button and that did not help. Help!! 

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5 Replies
Level 20

Re: Remote

Remotes do not have reset button, if you're referring to button in the battery compartment that is pairing key, it will not reset a thing in the remote. It used to pair a remote to particular roku device. Only wifi remotes have this. What model of roku do you have? 

Edmund
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Level 7

Re: Remote

I'm having same problem. Neither my remote nor the app for a Roku Remote are working. I've reset Roku, signed in and out. I even tried to add a new remote and it can't "find" my remote in order to add it.. 

Level 21

Re: Remote

What's the model number of the Roku (written on it somewhere) and the model number of the remote (inside the battery compartment)?

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Level 7

Re: Remote

The Roku Model is 3810x 

The Roku remote mode is RC-EL1 

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Level 7

Re: Remote

My remote stopped working too. Model:RC31  I think something is wrong with the battery contacts. I need to replace this for my Roku 2. I'm using the app, but I don't like touch screen.

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