My remote decided to stop working. We have switched the batteries and pushed the reset button and that did not help. Help!!
Remotes do not have reset button, if you're referring to button in the battery compartment that is pairing key, it will not reset a thing in the remote. It used to pair a remote to particular roku device. Only wifi remotes have this. What model of roku do you have?
I'm having same problem. Neither my remote nor the app for a Roku Remote are working. I've reset Roku, signed in and out. I even tried to add a new remote and it can't "find" my remote in order to add it..
What's the model number of the Roku (written on it somewhere) and the model number of the remote (inside the battery compartment)?
The Roku Model is 3810x
The Roku remote mode is RC-EL1
My remote stopped working too. Model:RC31 I think something is wrong with the battery contacts. I need to replace this for my Roku 2. I'm using the app, but I don't like touch screen.