Remotes & Accessories

[SammyCave]

My remote decided to stop working. We have switched the batteries and pushed the reset button and that did not help. Help!! 

[Tivoburkee]

Remotes do not have reset button, if you're referring to button in the battery compartment that is pairing key, it will not reset a thing in the remote. It used to pair a remote to particular roku device. Only wifi remotes have this. What model of roku do you have? 

[Cheinz57]

I'm having same problem. Neither my remote nor the app for a Roku Remote are working. I've reset Roku, signed in and out. I even tried to add a new remote and it can't "find" my remote in order to add it.. 

[renojim]

What's the model number of the Roku (written on it somewhere) and the model number of the remote (inside the battery compartment)?

[SammyCave]

The Roku Model is 3810x 

The Roku remote mode is RC-EL1 

[Breaking3]

My remote stopped working too. Model:RC31  I think something is wrong with the battery contacts. I need to replace this for my Roku 2. I'm using the app, but I don't like touch screen.